Effective Date: July 11, 2026
Welcome to Hey Aurie
At Hey Aurie, every great customer relationship begins with a conversation. Whether you're exploring our website, chatting with one of our AI Assistants, scheduling a personalized demo, or learning how AI can help your business grow, we believe you deserve to know how your information is collected, used, and protected.
This Privacy Policy explains our privacy practices in clear, straightforward language because earning your trust is just as important as earning your business.
Hey Aurie ("Hey Aurie," "we," "our," or "us") is a brand operated by Jandy GuerreroQuismundo, Sole Proprietor, doing business as QuisMedia.
This Privacy Policy applies to our website, products, services, AI Assistants, AI Voice Agents, AI Chat Agents, customer communications, and any other services we provide through heyaurie.com or related platforms.
This Privacy Policy applies to our website, products, services, AI Assistants, AI Voice Agents, AI Chat Agents, customer communications, and any other services we provide through heyaurie.com or related platforms.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Who We Serve
Hey Aurie provides AI-powered communication and automation services designed primarily for small and medium-sized businesses that rely on conversations to generate revenue.
Our services help businesses:
Engage website visitors
Answer customer questions
Qualify leads
Schedule appointments
Follow up with prospects
Automate customer communications
Generate and respond to customer reviews
Improve operational efficiency through AI-powered conversations
Our services are intended for businesses and business professionals. They are not designed for personal, household, or consumer use.
2. Information We Collect
The information we collect depends on how you interact with Hey Aurie.
Information You Provide
You may voluntarily provide information such as:
Name
Business name
Email address
Phone number
Business address
Company website
Appointment information
Billing contact information
Messages submitted through forms
Information shared during demos
Chat conversations
Voice conversations
Emails
SMS messages
Information Collected Automatically
When you visit our website, we may automatically collect information including:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referring websites
Click activity
General geographic region
Cookie identifiers
Website performance information
3. AI Conversations and Customer Communications
Because conversations are at the heart of our platform, we may collect information exchanged through our AI-powered communication services.
This may include interactions with:
AI Chat Agents
AI Voice Agents
Live chat
Contact forms
Phone calls
SMS messages
Email communications
Appointment scheduling
These interactions may include questions, responses, scheduling details, business inquiries, customer support requests, and other information voluntarily shared during the conversation.
Conversations may be monitored or recorded, where permitted by applicable law, for quality assurance, training, documentation, security, troubleshooting, and service improvement.
Conversations may also be reviewed by authorized personnel and AI systems to improve response quality, automate workflows, troubleshoot technical issues, and enhance the performance of our AI Assistants.
4. How We Use Your Information
We use the information we collect to:
Respond to inquiries
Schedule demonstrations
Deliver our services
Operate AI Assistants
Manage customer accounts
Process subscriptions
Provide customer support
Improve website performance
Improve our AI systems and workflows
Send requested communications
Respond to reviews
Automate customer interactions
Prevent fraud and misuse
Comply with legal obligations
We do not use your information for purposes inconsistent with this Privacy Policy.
5. Business Customer Data
Our customers trust us to help manage communications with their customers.
Your business owns your customer data.
Hey Aurie processes and stores Business Customer Data solely for the purpose of providing the services you request.
We do not sell your customer data.
We do not market our services directly to your customers based on information processed through your account.
We access Business Customer Data only when reasonably necessary to provide technical support, maintain system security, improve platform performance, investigate reported issues, or comply with applicable law.
6. Subscription Billing
Hey Aurie offers subscription-based services.
Payments are processed through secure third-party payment processors.
We do not store or retain your complete credit card or debit card information on our systems.
Recurring subscription payments are handled by our payment providers in accordance with their own privacy and security practices.
7. Cookies and Similar Technologies
To improve your experience, Hey Aurie uses cookies and similar technologies.
These technologies help us:
Keep our website functioning properly
Remember user preferences
Understand website usage
Improve performance
Measure marketing effectiveness
Enhance security
We may use:
Essential Cookies
Functional Cookies
Analytics Cookies
Performance Cookies
Marketing Cookies
Most browsers allow you to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
8. Third-Party Service Providers
To operate our business, we rely on trusted third-party providers.
These providers may assist with:
Website hosting
Customer relationship management
Messaging and voice communications
AI technologies
Appointment scheduling
Calendar synchronization
Payment processing
Analytics
Cloud infrastructure
Email delivery
Marketing services
Customer support
These providers receive only the information necessary to perform their services on our behalf and are contractually or legally obligated to safeguard your information.
9. SMS Privacy
If you choose to receive SMS communications from Hey Aurie, we may send messages regarding:
Appointment confirmations
Appointment reminders
Customer support
Service updates
Account notifications
Follow-up communications
Promotional messages, where you have provided consent
Message frequency may vary.
Message and data rates may apply.
Wireless carriers are not responsible for delayed or undelivered messages.
You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact us directly.
We retain your mobile phone number and SMS consent information only for as long as necessary to provide our services, comply with applicable laws, resolve disputes, or enforce our agreements.
AI Communications
Hey Aurie uses artificial intelligence to assist with customer communications, including answering questions, scheduling appointments, qualifying leads, and responding to inquiries on behalf of businesses that use our services. AI-generated responses are based on the information available during the interaction and may be monitored or reviewed to improve service quality, accuracy, security, and compliance.
We do not sell, rent, or share your mobile phone number with third parties for their own marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as messaging providers, customer support providers, or technology service providers, is permitted solely for the purpose of delivering our services. Text messaging originator opt-in data and consent will not be shared with any third parties.
10. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.
Although we work diligently to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We use reasonable administrative, technical, and physical safeguards to help protect your personal information, including your mobile phone number and SMS consent records, from unauthorized access, use, or disclosure.
11. Data Retention
We retain personal information only as long as reasonably necessary to:
Provide our services
Maintain customer accounts
Meet legal obligations
Resolve disputes
Enforce our agreements
Improve our platform
When information is no longer required, we will securely delete or anonymize it where appropriate.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent where applicable
Request information regarding how your data is processed
To exercise these rights, please contact us using the information below.
13. California Privacy Notice
If you are a California resident, you may have additional privacy rights under applicable California law.
Subject to applicable legal requirements, California residents may request information about the categories of personal information we collect, how it is used, and request deletion where appropriate.
Hey Aurie does not sell personal information as that term is generally defined under California privacy laws.
14. Children's Privacy
Hey Aurie is intended for business use by individuals who are at least 18 years of age.
We do not knowingly collect personal information from children under the age of 13.
If we learn that such information has been collected, we will promptly delete it.
15. External Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
When changes are made, we will update the Effective Date at the top of this page.
Your continued use of our website or services after those changes become effective constitutes acceptance of the revised Privacy Policy.
17. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Hey Aurie
A brand operated by Jandy GuerreroQuismundo, Sole Proprietor, doing business as QuisMedia
Mailing Address
4031 Coldwell Ln
San Diego, CA 92154
Phone
619-348-0853
Email
[email protected]
To stop receiving SMS messages, reply STOP at any time. For assistance, reply HELP or contact us using the information above.