Effective Date: July 11, 2026
Welcome to Hey Aurie
At Hey Aurie, we believe every conversation has the potential to become an opportunity. Our mission is to help businesses respond faster, communicate more consistently, and create better customer experiences through AI-powered communications.
These Terms of Service ("Terms") explain the agreement between you and Hey Aurie when you access our website, request a demo, subscribe to our services, or use our AI-powered platform.
Please read these Terms carefully.
By accessing our website or using our services, you agree to be bound by these Terms.
1. Who We Are
Hey Aurie ("Hey Aurie," "we," "our," or "us") is a brand operated by Jandy GuerreroQuismundo, Sole Proprietor, doing business as QuisMedia.
Hey Aurie provides AI-powered communication tools that help businesses:
Engage website visitors
Answer customer questions
Qualify leads
Schedule appointments
Automate customer communications
Follow up with prospects
Generate and respond to customer reviews
Improve operational efficiency through AI-powered conversations
Our services are designed for business use and are intended primarily for organizations that rely on calls, quotes, appointments, and customer communication to operate.
2. Eligibility
You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or your business.
By using our services, you represent that the information you provide is accurate and that you are authorized to use the services.
3. Our Services
Hey Aurie provides subscription-based software and related services, which may include:
AI Chat Agents
AI Voice Agents
Website chat widgets
Lead qualification
Appointment scheduling
CRM automation
Workflow automation
Customer communications
Review generation and response tools
Analytics and reporting
Business integrations
We may update, improve, or modify our services from time to time to enhance functionality, security, or performance.
AI Communications
Hey Aurie provides AI-powered voice and chat communication services designed to assist businesses with answering inquiries, qualifying leads, scheduling appointments, responding to customers, and automating certain communications.
AI-generated responses are produced automatically based on available information and configured workflows. While Hey Aurie strives for accuracy, AI-generated responses may occasionally contain errors or omissions. Customers are responsible for reviewing configurations and ensuring the information provided through their AI assistants is accurate for their business.
4. Subscription Services
Most Hey Aurie services are provided on a recurring subscription basis.
Subscription details, pricing, included features, and billing frequency will be provided before your subscription begins.
Your subscription will automatically renew unless cancelled in accordance with these Terms.
5. Billing and Payments
Payments are securely processed through third-party payment processors.
Hey Aurie does not store your complete credit card or debit card information.
By subscribing, you authorize your payment method to be charged automatically according to your selected billing plan until your subscription is cancelled.
If a payment cannot be processed, we may suspend or limit access to the services until payment is successfully received.
6. Cancellation
We believe earning your business is just as important as earning your trust.
You may cancel your subscription at any time by contacting Hey Aurie or following the cancellation instructions provided within your account.
Unless otherwise stated in a separate written agreement:
Your subscription will remain active until the end of your current billing period.
Fees already paid are generally non-refundable.
No additional recurring charges will be made after cancellation becomes effective.
7. Customer Responsibilities
Customer is solely responsible for obtaining all legally required consents before collecting, storing, or communicating with individuals through Hey Aurie's services, including SMS, voice, email, and web chat communications.
To help us provide reliable service, you agree to:
Provide accurate information.
Keep your account information current.
Maintain the confidentiality of your login credentials.
Use the services only for lawful business purposes.
Comply with applicable laws and regulations.
Obtain any legally required consent before recording calls or communicating with customers.
You are responsible for the content you provide and for communications sent through your account.
Customers agree to comply with all applicable federal, state, local, and international laws governing communications, including TCPA, CAN-SPAM, privacy laws, and carrier messaging requirements.
8. AI Services Disclaimer
Hey Aurie's AI Assistants are designed to assist—not replace—human judgment.
Although we strive to provide accurate and helpful responses, AI-generated content may occasionally contain errors, omissions, or outdated information.
You remain responsible for reviewing important communications and business decisions before relying on AI-generated responses.
Hey Aurie does not provide legal, medical, accounting, tax, financial, or other licensed professional advice.
9. Customer Data
Your business retains ownership of the information you submit to Hey Aurie.
We process Customer Data solely to provide the services you request.
We do not sell Customer Data.
We do not use Customer Data to market products or services directly to your customers.
Our use of Customer Data is further described in our Privacy Policy.
10. Acceptable Use
You agree not to use Hey Aurie to:
Violate any law or regulation.
Transmit unlawful, abusive, fraudulent, defamatory, or harmful content.
Interfere with or disrupt our services.
Attempt unauthorized access to our systems.
Distribute malware or malicious code.
Send unsolicited communications in violation of applicable laws.
Infringe on another person's intellectual property rights.
We reserve the right to suspend or terminate accounts that violate these Terms.
11. Intellectual Property
Hey Aurie, our website, software, branding, logos, graphics, documentation, workflows, and related materials are owned by QuisMedia or its licensors and are protected by applicable intellectual property laws.
These Terms do not transfer ownership of our intellectual property to you.
12. Third-Party Services
Our services may integrate with or rely on third-party platforms, software, or service providers.
We are not responsible for the availability, functionality, or policies of third-party services.
Certain features rely on third-party providers. Hey Aurie is not responsible for interruptions, outages, policy changes, or failures caused by third-party platforms or services
Your use of third-party services may also be subject to their respective terms and privacy policies.
13. Service Availability
We work hard to provide reliable services, but uninterrupted availability cannot be guaranteed.
From time to time, maintenance, software updates, internet outages, third-party service interruptions, or circumstances beyond our reasonable control may temporarily affect service availability.
14. Disclaimer of Warranties
Hey Aurie provides its services on an "as is" and "as available" basis.
To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
15. Limitation of Liability
To the fullest extent permitted by law, Hey Aurie, QuisMedia, and Jandy GuerreroQuismundo shall not be liable for any indirect, incidental,
consequential, special, exemplary, or punitive damages arising out of or relating to the use of our services.
Hey Aurie does not guarantee uninterrupted service or that messages, calls, emails, or other communications will always be successfully delivered due to factors outside our control, including third-party telecommunications providers, internet service providers, or carrier networks.
Our total liability for any claim shall not exceed the amount you paid to Hey Aurie during the three (3) months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
16. Indemnification
You agree to defend, indemnify, and hold harmless Hey Aurie, QuisMedia, Jandy GuerreroQuismundo, and our affiliates, contractors, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from your use of the services, your violation of these Terms, or your violation of applicable law or the rights of another person.
17. SMS Terms and Conditions
By providing your contact information, you consent to receive communications related to your account, services, transactions, customer support, and other operational matters. Promotional communications will only be sent where permitted by law and may be opted out of at any time.
By providing your mobile phone number and opting in to receive text messages from Hey Aurie, you consent to receive SMS communications related to your relationship with us.
These messages may include:
Appointment confirmations
Appointment reminders
Customer support communications
Service updates
Account notifications
Follow-up messages
Promotional messages, where you have provided consent
Message frequency may vary based on your interactions with Hey Aurie.
Standard message and data rates may apply based on your wireless carrier and mobile plan.
Wireless carriers are not liable for delayed or undelivered messages.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP.
To receive assistance, reply HELP to any message or contact us using the information provided below.
Consent to receive text messages is not a condition of purchasing any products or services.
Your consent to receive SMS messages is not a condition of purchasing any product or service unless expressly stated.
For information about how we collect, use, and protect your information, please review our Privacy Policy.
Acceptable Use of Messaging Services
Users agree not to use Hey Aurie's messaging services to send spam, unlawful communications, misleading information, fraudulent content, or messages that violate applicable laws or carrier requirements. Hey Aurie reserves the right to suspend or terminate messaging services for accounts that engage in prohibited or abusive messaging practices.
18. Suspension and Termination
We may suspend or terminate access to the services if:
These Terms are violated.
Payment obligations are not met.
Fraudulent or unlawful activity is suspected.
Continued access presents a security risk.
We are required to do so by law.
Termination does not relieve either party of obligations that accrued before termination.
19. Changes to These Terms
We may update these Terms from time to time.
If we make material changes, we will update the Effective Date and, where appropriate, provide notice through our website or customer communications.
Your continued use of the services after updated Terms become effective constitutes acceptance of the revised Terms.
20. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
Any legal action arising from these Terms shall be brought in the appropriate state or federal courts located in California, unless applicable law requires otherwise.
21. Contact Us
If you have questions about these Terms, please contact us:
Hey Aurie
A brand operated by Jandy GuerreroQuismundo, Sole Proprietor, doing business as QuisMedia
4031 Coldwell Ln
San Diego, CA 92154
Phone: 619-348-0853
Email: [email protected]